MGS 560LEC - Contracting and Relationship Management

Contract risk optimization from the perspective of service provider and client, specifically financial, service delivery and quality risks; Risk analysis of different contract types such as firm fixed, fixed with readjustment, time and materials, profit sharing; Contracting and transaction cost analysis over the different stages of the contract life cycle; Contract decision analysis in the context of information asymmetry, moral hazard, adverse selection and network externality; Contract Governance and relationships management – governance structures, issue escalation procedures, relationship building, outsourcing success measurement; IT-focused customer relationship management using analytic hierarchy process (AHP), classification algorithms, probabilistic models of customer lifetime value, statistical profiling and network analysis, search engine and campaign optimization models, social media analytic tools (such as Google Analytics), data visualization tools and data privacy.

Credits: 3