Jul 31, 2025  
2025-2026 Undergraduate Catalog 
    
Catalog Navigation
Catalog Home
Archived Catalogs
General Catalog Information
Majors and Combined Degrees
Minors, Certificates and Micro-Credentials
Departments & Programs
Courses
UB Curriculum (General Education)
Academic Policies and Procedures
Academic Calendar
Campus Facilities and Instructional Spaces
Financial and Scholarship Information
Admissions
Student Records and Registration
Academic Advising
Learning Outside the Classroom
Study Abroad
myUB
HUB Academic Advisement Report
Accreditations
2025-2026 Undergraduate Catalog

MGO 304LEC - Service Operations Management

This course imparts an understanding of service operations management. The service sector is the largest and the fastest-growing sector in terms of contributions to GDP as well as employment. This course is designed to cover unique aspects of service operations and complexities involved in a wide range of service organizations such as health care, financial services, hotels, restaurants, education, retail, and government. The planning and control mechanisms for a variety of service situations, and ways and means to lower the costs and boost the revenue, to achieve efficient, effective, and quality-oriented service operations will be analyzed through many quantitative models, such as queuing theory and revenue and pricing optimization, and qualitative methods.

Credits: 3

Grading
Graded (GRD)

Typically Offered:
Spring

Requisites:
Pre-Requisite: MGQ 201 , Business Administration majors and entrepreneurship minors only.