MGS 623LEC - IT Process Quality Management

Due to information technology’s exclusive supportive functionality in most businesses, process improvement necessitates improving both the processes of its own internal system and the business it supports. This course introduces the concepts, tools and techniques used to analyze, implement, automate, evaluate and improve IT processes in business operations using the DMAIC methodology.

Credits: 3

Requisites: Co-Requisite: MGS 624.