MGO 632LEC - Strategic Quality Management

The most significant factor in determining the long-run success or failure of any organization is quality. This course examines quality from that strategic perspective, examining how models such as product design, customer focus, lean manufacturing, Six Sigma, Total Quality Management (TQM), and the ISO 9000 family of standards are used to improve business results. The course is dual listed with MGO 432.

Credits: 3

Term Typically Offered: Spring